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Mickael Marolleau
Address: 18 Circular Avenue, Falmouth Heights
Falmouth, 02540 MA
'Home: +1 508 457 0120
Date of Birth: 21st July 1974
E-mail: mickaelmarolleau@hotmail.com
BACHELOR'S DEGREE in Electronic. Technical Support & Customer
Service Experiences in Ireland and Spain. Trilingual: French,
English and Spanish
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Education
WHOI, Woods Hole, US September to December 2001 PERL Language
Programming Course
University of Hertfordshire, Hatfield, England 1996 - 1997 B.Eng.
Honors degree One year in Electronic Engineering
Lycée St Gabriel, St Laurent/ Sèvre (85), France
1994 - 1996 BTS in Electronic EngineeringFrench equivalent of
a Bachelor Superior of Electronic
Lycée St André, Niort (79), France 1992 - 1994
Electronic BaccalaureateFrench equivalent of High School Graduation
Diploma
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Languages
French: Mother Language
English: Fluent · From 1985 to 1997 English courses at
school · Residence in England and Ireland one year in
each country
Spanish: Fluent · From October 1999 to June 2000, Intensives
Spanish courses in "la Escuela Oficial de Idiomas",
Spain · Residence in Spain 18 months.
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Informatics
Operating Systems: MS-DOS, MS-Windows, Unix,
Linux MacOS Graphic Design: Photoshop, PhotoImaging, PaintShopPro
Office: Word, Excel, Front Page, Power Point Network Access:
WebBrowsers, Ftp, Telnet, E-mail, NetMeeting
Web Design: HTML, Dreamweaver, Flash Electronic Software: Orcad,
Protel, PS-PICE
Programming Perl
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Career History
Technical Support Engineer: JUSAN S-A, Madrid,
Spain, June 2000 to June 2001
· Exportation After Sales Support for telephone systems,
computing and communications (PBX applications, Voice Mail and
Tax Accounting systems): - Answering product questions, reporting
and tracking all problems
- Debugging custom applications code to determine whether or
not it is a product problem
- Providing reproducible test cases for development engineering.
- Developing diagnostic scenarios in order to determine root
causes problems encountered by customers
· Responsible of technical formation of JUSAN products
in foreign countries
· Composition and Translation of technical documents
Tourist Escort: CARPE DIEM, Bordeaux, France,
June 1999 to October 1999
· Organization of the trip (museums, restaurants, and
other tourist places)
· Reception of tourists
· Interpreter and translator
R&D Support Engineer: TEKELEK Ltd, Shannon,
Ireland, June 1998 to June 1999
· Building prototypes from specifications provided by
R&D engineers
· Sourcing components for prototypes
· Design and construction of test jigs and fixtures,
· Troubleshoot and repair of PCB assemblies
· Inspection and technical assessment of products
· Outgoing QA on products shipped directly from subcontractors
Salesman: EVASION, La Tranche/Mer, France,
Summer 1996 - 1997 -1998
· Selling leisure and sport items
· Informing about and selling products
· Responsible of English speaker customers
· Vigilance of the shop
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Interests
Sport: Snowboarding, Skiing, Windsurfing Culture:
Music, Cinema, Reading, Cooking, Foreign Languages, Traveling
Canyoning, Squash, Tennis, Volley Ball Photography; web &
multimedia design (www.chez.com/mickaelycarmen) |