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Mickael Marolleau

Address: 18 Circular Avenue, Falmouth Heights Falmouth, 02540 MA
'Home: +1 508 457 0120
Date of Birth: 21st July 1974

BACHELOR'S DEGREE in Electronic. Technical Support & Customer Service Experiences in Ireland and Spain. Trilingual: French, English and Spanish


WHOI, Woods Hole, US September to December 2001 PERL Language Programming Course
University of Hertfordshire, Hatfield, England 1996 - 1997 B.Eng. Honors degree One year in Electronic Engineering
Lycée St Gabriel, St Laurent/ Sèvre (85), France 1994 - 1996 BTS in Electronic EngineeringFrench equivalent of a Bachelor Superior of Electronic
Lycée St André, Niort (79), France 1992 - 1994 Electronic BaccalaureateFrench equivalent of High School Graduation Diploma


French: Mother Language
English: Fluent · From 1985 to 1997 English courses at school · Residence in England and Ireland one year in each country
Spanish: Fluent · From October 1999 to June 2000, Intensives Spanish courses in "la Escuela Oficial de Idiomas", Spain · Residence in Spain 18 months.


Operating Systems: MS-DOS, MS-Windows, Unix, Linux MacOS Graphic Design: Photoshop, PhotoImaging, PaintShopPro
Office: Word, Excel, Front Page, Power Point Network Access: WebBrowsers, Ftp, Telnet, E-mail, NetMeeting
Web Design: HTML, Dreamweaver, Flash Electronic Software: Orcad, Protel, PS-PICE
Programming Perl

Career History

Technical Support Engineer: JUSAN S-A, Madrid, Spain, June 2000 to June 2001
· Exportation After Sales Support for telephone systems, computing and communications (PBX applications, Voice Mail and Tax Accounting systems): - Answering product questions, reporting and tracking all problems
- Debugging custom applications code to determine whether or not it is a product problem
- Providing reproducible test cases for development engineering.
- Developing diagnostic scenarios in order to determine root causes problems encountered by customers
· Responsible of technical formation of JUSAN products in foreign countries
· Composition and Translation of technical documents

Tourist Escort: CARPE DIEM, Bordeaux, France, June 1999 to October 1999
· Organization of the trip (museums, restaurants, and other tourist places)
· Reception of tourists
· Interpreter and translator

R&D Support Engineer: TEKELEK Ltd, Shannon, Ireland, June 1998 to June 1999
· Building prototypes from specifications provided by R&D engineers
· Sourcing components for prototypes
· Design and construction of test jigs and fixtures,
· Troubleshoot and repair of PCB assemblies
· Inspection and technical assessment of products
· Outgoing QA on products shipped directly from subcontractors

Salesman: EVASION, La Tranche/Mer, France, Summer 1996 - 1997 -1998
· Selling leisure and sport items
· Informing about and selling products
· Responsible of English speaker customers
· Vigilance of the shop


Sport: Snowboarding, Skiing, Windsurfing Culture: Music, Cinema, Reading, Cooking, Foreign Languages, Traveling
Canyoning, Squash, Tennis, Volley Ball Photography; web & multimedia design (